You may try to resolve any existing issues with your Innoplus installation by trying to uninstall and reinstall. Please do not do this. Innoplus should only be uninstalled by support so your manufacturer catalogues can be saved from removal.
When Innoplus is uninstalled, it deletes all of your manufacturer catalogues - which due to the size can take a significant amount of time to download once Innoplus is installed again. Uninstalling also removes the license, so a new activation code will need to be requested. Uninstalling without Support in most cases will not solve the issue.
Note: Personalised settings, clipboard content and the user-defined cards can be retrieved once Innoplus has been reinstalled.
If you are having issues with Innoplus crashing, or getting an error message, please send the information to Innoplus Support so they can investigate further.
Remember to include the following information if possible:
- Screenshots of any error messages
- Information from the Innoplus opening screen:
- License number
- Version number
- Log files - click on the Configuration tab in the opening screen and click Save log files. You will then be asked to save a zip file which can be attached to your request to our support team.
You will also need admin access rights. If you do not have this, please notify your IT team that configuration manager will require access from Support.
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